Cancellation and refund questions, clearly.

Before you subscribe

The pricing page shows current plans, usage limits, and whether paid checkout is available. A Coming soon plan is not an invitation to transfer money manually. When checkout is available, review the recurring amount, billing cycle, taxes, and cancellation information shown by the payment provider.

Cancel a subscription

For an active paid subscription, use the billing management option offered in your dashboard, or contact support@drawarc.io if it is unavailable. Review the confirmation for the effective cancellation date and any remaining access. Stopping use of the app or moving files to Trash does not itself cancel recurring billing.

Request a refund or report a charge

Email support@drawarc.io with your account email, transaction or invoice reference, payment date, and reason for the request. Do not send a complete card number, bank credentials, or payment password.

Eligibility depends on the terms presented for the purchase, the circumstances of the charge, and applicable consumer rights. We do not publish an unconditional refund window or promise an automatic refund. A refund is confirmed only after the request is reviewed and processed through the payment provider.

Access and your files

Plan changes may affect the number of new files or AI requests you can create. Existing content remains subject to account access and product limits. Keep an editable export before an important handoff, and contact support if a billing change blocks expected access.